Head of Service Operations
Job Details:
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Position number:expr3ss_1524
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Business unit:Vehicle Glass
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Location:Padstow, NSW
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Work Type:Full Time
OBrien is looking for an experienced and inspiring leader that is
looking to join an organisation that is a standout leader in their
industry, where people are truly at the heart of our DNA, customer
focus is exceptional, invests in giving back to our community and
environment and where over 90% of our people say they are proud to
work for us. If this sounds like you, then we have your next
opportunity! Key Points Newly created influential role to support
business growth Be a part our Senior Leadership Team Fantastic
opportunity for career growth and personal development The Role
Part of the OBrien Group Leadership Team and reporting to the Group
Operations Director, the Head of Service Operations is responsible
for providing leadership and strategic direction to 6 senior roles
; AutoGlass Network Area Managers and National Customer Experience
Manager, who in turn are responsible for oversight of our Service
Centres nationally. Through exceptional leadership, with a laser
focussed lens of continuous improvement and customer experience
excellence and service delivery standards, this role will increase
business and people growth, whilst continually Making a Difference
with Real Care to our customers and employees. Key duties and
responsibilities include: Driving world class network performance
across all KPIs through effective leadership, coaching and
innovation aligned to business goals and values Driving current and
anticipating future workforce development and optimisation to
increase operational effectiveness Overall accountability for
efficiency, quality and profitability performance across the Auto
Glass Network Instilling and driving a customer centric mindset
throughout the network, achieving best-in-class NPS and service
standards Leading, coaching and developing senior leaders to unlock
uncapped potential High visibility to senior stakeholders within
Australia and within the Belron global group to influence and
present divisional performance to both OBrien Executive and Belron
Executive teams The Perks OBrien is committed to giving you
fantastic benefits, a platform for development and working with you
to grow your career. To support this, we offer: Flexible working
including Hybrid working arrangements and ability to work from
Corporate Head Office, Service Centres and other OBrien locations
Market competitive package Reward and recognition programs and
career development opportunities Community service/volunteering
leave and giving back opportunities Employee discounts with OBrien
services and our corporate partners What we are looking for At
OBrien we are Caring, Collaborative, Genuine and Driven. We call
this our DNA, and its what we seek in finding and growing our team
members. If you fit the DNA, youll thrive here. In conjunction we
are needing someone with: 10+ years experience in a senior
leadership role, ideally in the automotive industry Demonstrated
leadership and coaching experience with a proven track record of
cross-functional leadership and driving commercial outcomes
Demonstrated high level of business acumen Driven continuous
improvement in service delivery standards Proven ability to drive
change and improvement across multiple and varied business
units/locations/divisions Highly developed stakeholder engagement,
influencing, and presenting skills Strong IT skills, in particular
MS Office Suite (Excel, PowerPoint, etc.) Build a career with
OBrien! Apply now! As part of Belron, the world's leading glass
specialists operating in 35 countries, O'Brien put our customer at
the heart of everything that we do. We serve more than 300,000
Customers each year, 24 hours a day, 7 days a week, 365 days a
year. We are a highly successful business, and we need talented
people like you to keep us strong. We strive to create a work
experience where you can be yourself, achieve great things and feel
inspired. A workplace where you can be your best you. OBrien is an
equal opportunity employer. We celebrate diversity and are
committed to create an inclusive environment for all employees. Our
goal is to be a diverse workforce that is representative of the
communities we serve. If you dont quite meet all of the criteria
but feel like you could make a difference at OBrien, get in touch.
Apply now