Career Pathways

Discover everything you need to excel in your career
(and so much more)

Bring your passion for providing outstanding service to the community around you.

Through our training, encouragement and support, you’ll develop all the skills you need to do an exceptional job and provide outstanding service every single time.

Whether you’re entirely new to your role or coming on board with previous experience in tow, we’ll offer you the opportunities you need to help set you up for success at O’Brien®!

Become an Automotive Technician with O’Brien® and develop the skills and experience you need with on-the-job training through the O’Brien® Technical Training Program.

With the support of our experienced Technical Trainers and your colleagues, you’ll be able to achieve a Certificate III in Automotive Glazing Technology and become fully qualified within our industry – with the skills to cover all aspects of modern automotive glazing.

We’ll also provide you with several other opportunities to learn, grow and stay up to date with the latest tools, knowledge and skills – from windscreen repair techniques and specialised lifting devices to replacing glass on some of the latest vehicles.

Other key roles in our Vehicle Glass division

With O’Brien Glass®, our Apprenticeship Program will teach you how to help the people and businesses in your community with all their glass replacement needs.

Whether you’re an experienced Glazier or looking to start an exciting new career in our industry when you join O’Brien Glass®, you’ll learn how to perform each of our glass services in line with Australian Standards.

Every day as a Glazier is different, and you’ll learn to provide both emergency and non-emergency solutions for all glass types, including:

  • Safety and security glass
  • Commercial glass
  • Shower screens and pet doors
  • And so much more

Other roles in our Glazing division

Within our Contact Centre, you’ll put our customers at the heart of everything you do and know they’ll appreciate your support.

O’Brien® receives over a million calls or online enquiries every year, and in most cases, our Customer Solutions team is the first to speak with them. This makes your voice the one that many of our customers will hear when they contact O’Brien® for their glass repair or replacement needs.

As part of your onboarding, you’ll receive intensive training and support to become an an expert across our products and services.  You will feel supported by the team of Customer Solutions Trainers and Team Leaders, who will guide you to build your skills and develop your confidence.

From Customer Solutions Consultants to Team Leaders, we’ve offer fantastic opportunities to not only start but to further your career when you join the O’Brien® Customer Solutions department. There are endless pathways to other areas of O’Brien® at your fingertips for those that wish to progress.

If you’ve got a natural ability to problem solve, work with multiple stakeholders and ensure seamless communication between our team and customers, you’d enjoy a role within our Shared Services team.

Our national Head Office in Padstow, NSW, is where our primary support functions are located. As part of one of our Head Office teams, you’ll represent our service and brand while ensuring that our customers receive exceptional service that meets their needs consistently.

With a huge onsite facility warehousing thousands of pieces of vehicle glass, a welcoming place for our call centre staff, and lots of meeting rooms and workspaces for all staff to use, you’ll become part of the heart and soul of our national operations. Our Shared Services team include:

  • Executive Leadership
  • Financial Planning & Analysis
  • Sales & Marketing
  • Information Technology
  • Human Resources
  • Operations
  • Systems Analysts
  • National Contact Solutions Centre

Start your career with one of
Australia’s most iconic brands

If you’re looking for your fit and an ideal opportunity in which to flourish, get in touch!

Discover what it’s like to work, learn, grow and excel in your career with O’Brien® today.