Senior Customer Experience Expert
Job Details:
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Position number:expr3ss_1509
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Business unit:Vehicle Glass
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Location:Unavailable
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Work Type:Full Time Lambton, NSW
At OBrien, we have been dedicated to providing exceptional service
since 1924. Are you looking for a career and not just a job? Are
you wanting to work for an organisation that values their people,
invests in communities, is passionate about diversity and
inclusion, and has a commitment to our environment? Due to more
company growth, OBrien Glass have an exciting opportunity for you
to begin or continue your career within the Auto Glass industry by
joining our Lambton AutoGlass Service Centre as a Customer
Experience Leader! We are looking for someone with the appropriate
skills & attributes that can assist our Service Centre Manager run
one of our bigger Service Centres in Australia. Ideally someone
that is career driven, on their way up, motor vehicle industry
experience is highly regarded! Hours: 8.00am - 4.00pm Days: Monday
- Saturday roster (OT will be applicable) The Role: Our Lambton
AutoGlass Service Center is seeking a highly-motivated,
enthusiastic and passionate Customer Service Expert to lead
customer service and focus on delivering a first class service to
our new and existing customers. Key duties and responsibilities
include: Lead customer service and support the day to day running
of the Service Centre Provide first class service to all customers
using your amazing people and communication skills Keep customers
appraised of delivery lead-time Undertake repair inspections,
converting repairs to sales where appropriate Raise Job Authorities
and invoices by utilising Service Centre computer system What we
are looking for At OBrien we are Caring, Collaborative, Genuine and
Driven. We call this our DNA, and its what we look when growing our
teams. If you fit the DNA, youll fit here. In conjunction we are
needing someone with: A true passion for delivering customer
service excellence Motor vehicle industry experience is highly
regarded! Experience in managing/leading teams in a busy
environment Confident, engaging approach and a natural ability to
communicate Resilienceand the ability to work in a complex and
changing environment Outstanding verbal and written communication
skills Excellent self organisation and time management skills
Related Industry experience (automotive industry experience highly
desirable but not required) Demonstrated strong leadership and
coaching experience Highly developed stakeholder engagement,
influencing, and presenting skills Strong IT skills in particular
MS Office. The Perks OBrien is committed to giving you fantastic
benefits, a platform for development and working with you to grow
your career. To support this, we offer: Ongoing incentive programs
and recognition Ongoing learning and development opportunities
Supportive team members and management Uniform provided Build a
career with O'Brien Apply now! As part of Belron, the world's
leading glass specialists operating in 35 countries, O'Brien put
our customer at the heart of everything that we do. We serve more
than 300,000 Customers each year, 24 hours a day, 7 days a week,
365 days a year. We are a highly successful business, and we need
talented people like you to keep us strong. We strive to create a
work experience where you can be yourself, achieve great things and
feel inspired. A workplace where you can be your best you. OBrien
is an equal opportunity employer. We celebrate diversity and are
committed to create an inclusive environment for all employees. Our
goal is to be a diverse workforce that is representative of the
communities we serve. If you dont quite meet all of the criteria,
but feel like you could make a difference at OBrien, get in touch.
Apply now