YOUR FUTURE WITH O’BRIEN®
Career Pathways
Discover everything you need to excel in your career
(and so much more)
Bring your passion for providing outstanding service to the community around you.
Through our training, encouragement and support, you’ll develop all the skills you need to do an exceptional job and provide outstanding service every single time.
Whether you’re entirely new to your role or coming on board with previous experience in tow, we’ll offer you the opportunities you need to help set you up for success at O’Brien®!
Become an Automotive Technician with O’Brien® and develop the skills and experience you need with on-the-job training through the O’Brien® Technical Training Program.
With the support of our experienced Technical Trainers and your colleagues, you’ll be able to achieve a Certificate III in Automotive Glazing Technology and become fully qualified within our industry – with the skills to cover all aspects of modern automotive glazing.
We’ll also provide you with several other opportunities to learn, grow and stay up to date with the latest tools, knowledge and skills – from windscreen repair techniques and specialised lifting devices to replacing glass on some of the latest vehicles.
Other key roles in our Vehicle Glass division
Automotive Branch Manager
As a Branch Manager, you’ll be a passionate people leader with high attention to detail, strong customer focus, and a passion for delivering growth and ensuring the smooth day-to-day running of your branch. You’ll need to make fast decisions, work within budgets and deliver Key Performance Indicators for your branch and team.
You’ll be supported by quality in-house leadership programs, online training programs and resources, and mentor programs to help equip you as a future leader and to solve problems with real care.
Customer Service Co-ordinator
In this vital role, you are the main point of contact for customers and will take great pride in making their experience an outstanding one. You will work with the Operations Support Manager in providing day-to-day advice and support to the Auto Operations Network for all processes, including customer feedback, billing and general administration.
We provide regular hands-on systems-based training to support you in your role. And, once you’re settled in your new role, let us know if you’re interested in career progression to roles such as Customer Service Manager.
Distribution
As part of the Distribution team, you’ll perform a critical business function – ensuring we have the right glass, in the right place, at the right time!
You’ll get the chance to undertake a wide range of warehouse activities within Automotive Operations and learn how to work in a professional, timely and safe manner – with customer focus, Work Health and Safety and operational excellence at the core of every decision you make. And, depending on your role in distribution or your career interests, we can support you with additional training and skills development.
With O’Brien Glass®, our Apprenticeship Program will teach you how to help the people and businesses in your community with all their glass replacement needs.
Whether you’re an experienced Glazier or looking to start an exciting new career in our industry when you join O’Brien Glass®, you’ll learn how to perform each of our glass services in line with Australian Standards.
Every day as a Glazier is different, and you’ll learn to provide both emergency and non-emergency solutions for all glass types, including:
- Safety and security glass
- Commercial glass
- Shower screens and pet doors
- And so much more
Other roles in our Glazing division
Administration/Planning
As an Administrator or Planner, you’ll support your regional or area team’s operations and provide exceptional service to meet each customer’s needs.
As part of your role, you may also get to focus on a specialist area, such as Customer Service, Invoicing, Payroll, Purchasing, Service Recovery or Workforce Planning.
Glazing Branch Manager
In the exciting role of Branch Manager, you’ll be responsible for overseeing the operations of an O’Brien Glass® branch.
In this opportunity, you'll get to manage and develop the staff team providing leadership, training and growth, as well as being responsible for safe working practices and overall business development and strategy.
If you're a driven person, a people leader, have a passion for business growth, thrive on delivering excellent customer outcomes, and are focused on delivering a first-class experience, then this is the role for you.
Workshop Cutter
As a Workshop Cutter, you’ll be responsible for the daily operations of your factory.
You’ll use your technical knowledge and practical skills to cut custom glass efficiently for customer orders. You’ll also get to manage stock, ensure plant and equipment maintenance, and promote Work Health and Safety in your branch.
Within our Contact Centre, you’ll put our customers at the heart of everything you do and know they’ll appreciate your support.
O’Brien® receives over a million calls or online enquiries every year, and in most cases, our Customer Solutions team is the first to speak with them. This makes your voice the one that many of our customers will hear when they contact O’Brien® for their glass repair or replacement needs.
As part of your onboarding, you’ll receive intensive training and support to become an an expert across our products and services. You will feel supported by the team of Customer Solutions Trainers and Team Leaders, who will guide you to build your skills and develop your confidence.
From Customer Solutions Consultants to Team Leaders, we’ve offer fantastic opportunities to not only start but to further your career when you join the O’Brien® Customer Solutions department. There are endless pathways to other areas of O’Brien® at your fingertips for those that wish to progress.
If you’ve got a natural ability to problem solve, work with multiple stakeholders and ensure seamless communication between our team and customers, you’d enjoy a role within our Shared Services team.
Our national Head Office in Padstow, NSW, is where our primary support functions are located. As part of one of our Head Office teams, you’ll represent our service and brand while ensuring that our customers receive exceptional service that meets their needs consistently.
With a huge onsite facility warehousing thousands of pieces of vehicle glass, a welcoming place for our call centre staff, and lots of meeting rooms and workspaces for all staff to use, you’ll become part of the heart and soul of our national operations. Our Shared Services team include:
- Executive Leadership
- Financial Planning & Analysis
- Sales & Marketing
- Information Technology
- Human Resources
- Operations
- Systems Analysts
- National Contact Solutions Centre
