Articles / Responsible Business

Making a difference as a responsible business

21 November 2025

Making a difference as a responsible business

Sustainability, Inclusion, and Community Impact

At O’Brien®, being a responsible business is just as important to us as delivering expert customer service. Guided by our common purpose – to make a memorable difference with care – we actively seek opportunities that make a positive impact.

Our Responsible Business Framework sets out our commitments to our people, customers, communities and the environment. It’s built on two strategic pillars:

  • Working towards sustainable products and services; and
  • Investing in our people and society.

We are proud to share our first Responsible Business Report

Some highlights we’re excited about:

  • 96.8% of vehicle glass recycled
  • 62% reduction in Scope 1 & 2 emissions
  • 167% rise in female technician retention
  • ‘100 ways of giving’ – with employees raising over $100k for local and international charities

In the report, we update you on our progress toward our Responsible Business Framework and the activity we have been undertaking to support a sustainable future.

We share how the majority of our locations now purchase renewable electricity, and the significant strides we’ve made in recycling our largest source of waste – windscreen glass.

We remain committed to our people and society, through safety leadership and promoting diversity, equity & inclusion, and partnering with like-minded charitable organisations as part of our giving back initiatives.

You can read the full report here