Head of Technical Training and Excellence

Job Details:

  • Position number:
  • Business unit:
    Vehicle Glass
  • Location:
    Padstow, NSW
  • Work Type:
    Full Time

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. Key Points Be a part our Senior Leadership Team Fantastic opportunity for career growth and development The Role Part of the OBrien AutoGlass Operations Senior Leadership Team, the Head of Technical Training and Excellence is responsible for providing leadership, strategic direction and support to our Technical Training Team, and by extension our Service Centre network nationally. In this role you will support the growth objectives of the AutoGlass network by managing the technical skill development of both new and existing OBrien Technicians, and acting as a people leader to our Technical Trainers, providing leadership and line management support. Through exceptional leadership, this role will champion our world class technical style (known as the Belron Way of Fitting), and drive continuous improvement and innovation. Key duties and responsibilities include: Provide leadership, coaching and direction to our Technical Training Team Drive world class network performance across all KPIs through effective leadership, coaching and innovation, with a key focus on quality of work and reduction in warranty jobs Overall accountability for technical performance across the AutoGlass Network related to vehicle glass repair, replacement, and recalibration (VGRRR) Instil and drive a technical excellence mindset throughout the network, achieving full compliance with the Belron Way of Fitting Design and delivery of training solutions to meet current and future requirements Focus on technological innovations and advancements occurring in the VGRR and ADAS industries Conceptualise and assist in the development of objectives, strategies and plans aimed at achieving business growth, stakeholder and customer satisfaction and the efficient use of OBrien resources (technical equipment and people) Identify and discuss organisational successes and challenges with internal and external stakeholders Conduct an overview of OBrien current systems, technologies, training programs and structures to assess whether these are fit for purpose and evaluate their effectiveness both now and moving into the future Direct and influence stakeholders, including clients, towards more efficient solutions in the technical space, including ADAS Advance the rollout of solutions to enhance our recalibrations business - AsTech technology and OEM development of remote solutions Discuss current systems and procedures for technical training with staff in the Technical Training Team and broader AutoGlass Network, observing systems at all levels of the business and making appropriate recommendations Review existing and proposed methods and procedures for technical training Review operating procedures of Technicians performing repair and replacement of glass and advise the business of departures from the procedures and standards Ensure adherence to the "Belron Way" of fitting and training, maintaining consistency and quality in all service operations. Electric Vehicle Diagnostics - stay updated with the latest developments in electric vehicle technology. Provide expert diagnostic support for electric vehicles to identify and resolve issues efficiently and safely Build and maintain strong business relationships with technology suppliers and technical teams for vehicle manufacturers This role will be visible to senior stakeholders within Australia and the Belron global group to influence and present technical performance The Perks OBrien is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer: Flexible working including Hybrid working arrangements and ability to work from Corporate Head Office, Service Centres and other OBrien locations Ongoing reward and recognition programs Ongoing learning and development opportunities Community service/volunteering leave and giving back opportunities Employee discounts with OBrien services and our corporate partners What we are looking for At OBrien we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and its what we look when finding and growing our team members. If you fit the DNA, youll fit here. In conjunction we are needing someone with: 5+ years experience in a senior leadership role Experience in the VGRRR sector and vehicle diagnostics/ADAS systems highly regarded Experience in the Belron Way of Fitting our highly specialised way of repairing and replacing glass highly regarded Strong knowledge of diagnostic tools, software and equipment Familiarity with automotive testing and calibration equipment Demonstrated leadership and coaching experience with a proven track record of cross-functional leadership and driving commercial outcomes Demonstrated experience in the design and delivery of training solutions Demonstrated experience in driving continuous improvement in technical standards Proven ability to drive change and compliance across multiple business units/locations/regions Exceptional problem solving skills and attention to detail Passion for and sound understanding of the automotive industry and emerging technologies Highly developed internal and external stakeholder engagement, influencing, and presenting skills Strong IT skills, in particular MS Office Suite (Excel, PowerPoint, etc.) Flexibility and willingness to travel as required Build a career with OBrien! Apply now! As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you. OBrien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you dont quite meet all of the criteria but feel like you could make a difference at OBrien, get in touch. Apply now