Digital Customer Experience Specialist

Job Details:

  • Position number:
    expr3ss_877
  • Business unit:
    Shared Services
  • Location:
    Padstow, NSW
  • Work Type:
    Full Time

As the Digital Customer Experience (DCX) Specialist you will lead and champion customer experience programs, specifically through digital channels but with an omni-channel approach. What we can offer you: Flexibility and Hybrid working Fantastic workplace culture in a supportive and tight-knit team Generous Paid Parental Leave Discounts on major retail brands, dining, insurance, travel, health, and get up to 30% on windscreen repair and replacement Training and development opportunities. We pride ourselves on helping our people realising their potential and provide them with a fulfilling career What youll be doing : Design and develop digital customer programs and projects through identifying gaps in our engagement funnel with the goal to drive conversions and improve the customer experience Map the digital journey and use data to create, deliver and improve customer conversion rates Lead and evolve our email marketing automation program Utilise, manage and update digital analytical and reporting tools / platforms to develop insights and establish best practice reporting Work closely with the various stakeholders (Customer Solutions, Operations, IT) to manage, own, develop and execute online projects to drive conversions which can be used to build campaigns and programs. Some interstate and intrastate travel will be required About you: Previous experience in digital (ideally UX) including email automation tools (Marketo, Hubspot, Salesforce or similar), CMS (WordPress), call tracking software (Delacon or similar) and reporting (Google Analytics, Google Search Console etc) Strong technical, analytical skills and high attention to detail as well as intermediate HTML Understand best practice for all digital UX including websites, social and search Demonstrated understanding of A / B testing, audience segmentation and ability to use these insights to improve online digital journeys and increase conversions Ability to create and execute automation campaigns including design, experimentation, implementation, and reporting to compliment the and improve the customer journey Who we are Our mission CARING - We care about people. We show concern for our teammates, our customers, our business partners, our environment, and our community COLLABORATIVE - We believe we can accomplish more by working together. We all have an important role to play and by supporting others we become stronger ourselves. DRIVEN - We are driven people. We believe in the extraordinary not the ordinary. We believe that it can be done and we will do it! GENUINE - We act with integrity and with respect for others in a way that generates trust in us. We do not compromise our values or our standards. As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you. OBrien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you dont quite meet all of the criteria, but feel like you could make a difference at OBrien, get in touch. Apply now