Customer Service

Job Details:

  • Position number:
  • Business unit:
    Customer Solutions
  • Location:
    Sydney, NSW
  • Work Type:
    Full Time, Part Time

Are you searching for a crackin' new career as our new Inbound Sales Consultant Padstow based training full time for 4 weeks Hybrid Model WFH & Office Competitive rates + shift penalties Ongoing professional development & support You will have access to work shift patterns from 8:00am to 10:00pm across Monday to Sunday Whats in it for you: Discounts on major retail brands, dinning experiences, insurances, travel, health and beauty and much more Access to our Employee Assistance Program Get up to 30% on windscreen repair and replacement Access to paid parental leave Increase your take home pay, any weekend shifts, public holidays or late finishes worked will incur generous penalty rates! Once you have completed your training, you will have the flexibility to work up to 3 days per week at home Get an additional day of leave for the August Bank Holiday If you have personal leave excess of 15 days at 1 December each year, you will be entitled to cash out up to 5 days of personal leave! Breakfast options available in the lunchroom on site About the Role: Be the first point of contact for customer service enquiries on Glass repair or replacement Provide a great customer experience offering the customer all features and benefits of booking with OBrien Auto Glass Contact our customers to finalise initial quote, inquiry and liaise with branches and external service providers Achieve and maintain set sales KPIs Adhere to call centre metric KPIs Essential skills & competencies: No previous contact centre experience required we will take you through our exceptional training program We would love to hear from you if you have previous experience in Sales, Retail or Customer Service A strong focus on sales and exceeding targets Have a true passion for delivering customer service excellence An ability to work with defined KPIs Possess a confident, engaging approach Strong influencing and negotiation skills Resilience and the ability to work in a complex and changing environment Top performing can do attitude About us: At O'Brien, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron, the world's leading glass specialists operating in 35 countries. Apply now